All work
cail.ai
An AI call center for Cool Agency that answers live calls and translates in the loop.
Replaced an outsourced call center and saves the client $35,000 per month.
- Client
- Cool Agency
- Year
- 2025
- Role
- Head of AI at sense.ai
- Stack
- LiveKit
- WebRTC
- OpenAI
- GKE
The problem
Cool Agency paid an outsourced call center to handle its calls.
What I built
An end-to-end AI call center on Google Kubernetes Engine. Voice agents answer over WebRTC through LiveKit and translate in the loop, in real time.
Outcome
The system sustains more than 100 concurrent calls at under 200 ms latency. It replaced the outsourced call center and saves the client $35,000 every month.